No lights on the Communicator

This indicates one of the following errors:

• The Communicator is not connected to electrical power or it is not functioning.
• The Communicator may be downloading a software update.

• Verify that both ends of the power cord are firmly plugged in.
• Check if the light on the power cord is lit. Make sure the electric outlet is active or, try a different outlet.
• Unplug the power cord from both the wall outlet and the back of the Communicator for 1 minute. Replug.

If the above actions do not resolve the issue, wait 5-10 minutes for a possible software update to complete.

LATITUDE^TM indicator is flashing yellow.

The Communicator has just been plugged into a power socket or it is downloading a software update. This process usually takes around 5 minutes but may take longer.

• Wait 5-10 minutes for a possible software update to complete.
• Do not unplug your Communicator.

Call Doctor Icon is Red. 

• Call your healthcare provider.

Call Doctor Icon is yellow (flashing or solid) and LATITUDE^TM indicator is yellow.  

This indicates one of the following errors:

• The Communicator is unable to download the data from your implanted device or send the data to the clinician website.
• Monitoring of your implanted device was suspended.

• Unplug the power cord from both the wall outlet and the back of the Communicator for 1 minute. Replug.
• Press the Status Button for 6 seconds and wait to see if the Communicator makes a connection with LATITUDE^TM.
• If the Call Doctor Icon and LATITUDE^TM indicator remain yellow contact the LATITUDE^TM Customer Support Team.

Call Doctor Icon is solid yellow and LATITUDE^TM indicator is not lit. 

It is possible your LATITUDE^TM Communicator is no longer functioning.

• Unplug the power cord from both the wall outlet and the back of the Communicator for 1 minute. Replug.
• Try a different power socket.
• Press the Heart Button and the Status Button to check if the Communicator displays any lights.
• If the Call Doctor Icon is still yellow, there’s no light under the word LATITUDE^TM and the Communicator is unresponsive contact the LATITUDE^TM Customer Support Team, your Communicator may need to be replaced.

One yellow collecting wave

The Communicator was unable to find your implanted device.

• Ensure the Communicator is optimally placed: make sure there are not metallic or electronic items around.
• Move any wireless electronic devices (such as cell phone, modem, cordless phone, television, baby monitor, etc.)
• Put the Communicator on your lap or on a table at the same height as your cardiac implanted device. Press the Heart Button to start a new interrogation of your device.
• If the light remains yellow, contact the LATITUDE^TM Customer Support Team.

Two yellow collecting waves.

The Communicator started but was not able to complete the interrogation of your device.

• Ensure the Communicator is optimally placed: make sure there are not metallic or electronic items around.
• Move any wireless electronic devices (such as cell phone, modem, cordless phone, television, baby monitor, etc.).
• Put the Communicator on your lap or on a table at the same height as your cardiac implanted device. Press the Heart Button to start a new interrogation of your device.
• If the light remains yellow, contact the LATITUDE^TM Customer Support Team.

Three yellow collecting waves.

This indicates one of the following errors:

• It is possible you have exceeded the weekly interrogation limit, or you may not be allowed to press the Heart Button.
• You may be sitting too close to electronic or metallic items.

• Ensure the Communicator is optimally placed: make sure there are no metallic or electronic items around.
• Move any wireless electronic devices (such as cell phone, modem, cordless phone, television, baby monitor, etc.).
• Put the Communicator on your lap or on a table at the same height as your cardiac implanted device. Press the Heart Button to start a new interrogation of your device.
• If the light remains yellow, contact the LATITUDE^TM Customer Support Team.

One yellow sending wave.

The Communicator was not able to find a connection method or, there is an issue related to the network.

• If using a cellular connection: Make sure the USB cellular adapter is plugged correctly into the Communicator and the green led is lit. Try the other USB port. You can also move the Communicator to another location that may provide a stronger cellular signal.
• If using the Ethernet adapter: Make sure the USB cable provided with the USB Ethernet adapter is firmly connected at one end to the USB Ethernet adapter and the other end to the USB port in the back of the Communicator.
• Make sure the Ethernet adapter is firmly plugged to the Ethernet port of your router/modem. If the light on the front of the Ethernet adapter is not on, make sure the internet modem or router is powered on and functioning.
• If using a standard telephone connection: check the telephone cable is plugged to a telephone wall jack and the Communicator.
  If you have a DSL internet service, ensure you are using a DSL filter between the Communicator and the telephone wall jack.
• Press the Status Button for 6 seconds to try a new connection with LATITUDE^TM.
• If the light remains yellow, contact the LATITUDE^TM Customer Support Team.

Two yellow sending waves.

An attempt to connect to the clinician website failed due to issues relating to your connection method.

• If using a cellular connection: Move the Communicator to another location that may provide a stronger cellular signal.
• If using the Ethernet adapter: Make sure the Ethernet cable provided with the USB Ethernet adapter is firmly connected to the Ethernet port of your router/modem.
• If using a standard telephone connection: Make sure your telephone is not being used at this time. Remove any splitters between the Communicator and the telephone wall jack. If you have a DSL internet service, ensure you are using a DSL filter between the Communicator and the telephone wall jack.
• Press the Status Button for 6 seconds to try a new connection with LATITUDE^TM.
• If the light remains yellow, contact the LATITUDE^TM Customer Support Team.

Three yellow sending waves.

The Communicator was able to establish a connection with the clinician website, but the information could not be sent.

• Check that the switches on the bottom of the Communicator are set correctly for your country.
• If using a cellular connection: Move the Communicator to another location that may provide a stronger cellular signal.
• If using the Ethernet adapter: Make sure other computers or devices connected to your internet are able to access the internet.
• Press the Status Button for 6 seconds to try a new connection with LATITUDE^TM.
• If the light remains yellow, contact the LATITUDE^TM Customer Support Team.